Clinic Policies

Below is a brief overview of our clinic policies and practices. These are include a brief overview and subject to change as we grow.

INSURANCE

We accept the following insurance providers

• Aetna

• Blue Cross Blue Shield of TN

• Cigna

• Humana

• United Healthcare

• Medicare (Traditional as well as Part C plans from the above providers)

SCHEDULING POLICY

• We strongly prefer using the Athena online portal for scheduling. However, we are happy to take appointments over the phone or even email.

• We do not have any fees for cancellation. However, we ask that if you have to re-schedule or cancel, you do so at least 24 hours prior to your appointment.

• Same day appointments are readily available, we can even work out after hours visits in certain circumstances. However, we ask all "walk-ins" to call prior to arrival. In many cases, appointment slots will be available even for "walk-in" patients.

PAIN MANAGEMENT

We understand that many of our patients experience chronic pain. We use a holistic approach including physical therapy, functional training, surgical referrals, injection/nerve block referrals, non-opiate pain medicine. However, we also understand these treatments do not always result in adequate pain control and in certain cases prescription pain medicines are needed. We ask that any patient requiring long term opiate medications see a Pain Medicine Specialist for recommendations and changes that may be needed to the care plan. 

The above policy does not apply to acute pain or injury. It also does not apply to chronic cancer pain or hospice patients. Rest assured we will do our best to ease your pain in difficult times.