Clinic Policies

We accept the following insurance providers

• Aetna

• Blue Cross Blue Shield of TN (Though NOT Blue Advantage or Blue Essential)

• Cigna

• Humana

• United Healthcare

• Medicare (Traditional)

• We also accept Medicare Part C (known as Medicare Supplement plans) from the above companies with the exception of Blue Advantage and Blue Essentials from Blue Cross. We are hoping to accept BCBS Medicare supplement plans in the future.

We do NOT accept state Medicaid (also known as Tenncare). This includes:

• Amerigroup Community Care

• Blue Care

• BCBS Tenncare Select

• United Community Plans

• United CoverKids

• United DSNP Dual Complete

• Tenncare

We understand that many of our patients experience chronic pain. We use a holistic approach including physical therapy, functional training, surgical referrals, injection/nerve block referrals, non-opiate pain medicine. However, we also understand these treatments do not always result in adequate pain control and in certain cases prescription pain medicines are needed. We ask that any patient requiring long term opiate medications see a Pain Medicine Specialist for recommendations and changes that may be needed to the care plan. 

The above policy does not apply to acute pain or injury. It also does not apply to chronic cancer pain or hospice patients. Rest assured we will do our best to ease your pain in difficult times.

Notice of Privacy Policy explains how your medical information may be used and disclosed, and how you can get access to this information. Click below to view or print our policy.

Privacy Policy

Assignment of Benefits explains how you authorize Knox Primary Care to submit claims to insurance on your behalf to be paid to us. It explains how you are financially responsible for any balance not covered by insurance, including co-pays, deductibles, or services not covered under under your policy. Click below to view or print the policy.

Assignment of Benefits

Release of Billing Information Authorization describes how your medical information may be used for submission to your insurance company/payor to facilitate payment. Click below to view or print our policy.

Release of Billing

• We strongly prefer using the Athena online portal for scheduling. However, we are happy to take appointments over the phone or even email.

• We reserve the right to charge $30 for appointments cancelled after close of office hours the prior business day or for "no show" appointments.

• Same day appointments are readily available, we can even work out after hours visits in certain circumstances. However, we ask all "walk-ins" to call prior to arrival. In many cases, appointment slots will be available even for "walk-in" patients.